It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. You can use the above form or email to:

info@mattieskids.nl

Our complaints department staff will review the complaint and attempt to resolve it to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us.

We will respond to your complaint within 14 days of receipt, if it requires more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk, to which we are affiliated. They will then mediate https://www.keurmerk.info/nl/consumenten/klacht/

As of 15 February 2016, consumers in the EU can also file complaints via the European Commission's ODR platform. This ODR platform can be found at ( http://ec.europa.eu/odr ). If the complaint is not yet being processed elsewhere, you are free to file the complaint via the European Union platform.